How can I check the processing of my order?
Thanks to our distribution network, we can deliver your order personally in just a few hours in certain areas. Delivery takes place either on the same day the order is received or on the following day, but we do not have a system to trace the order process.
What happens if the recipient is not at home/at the delivery address?
Our experienced delivery man will attempt to deliver the flowers and will leave a message on the recipient's voicemail, then the florist will attempt to contact the recipient later by telephone. If we are permitted by our customer, the area seems secure enough, and the weather is nice, we may leave the flowers at the recipient's door. If the driver is unable to deliver the flowers or leave them at the door, they will inform us immediately of the non-delivery, and you will then also be informed of this either by telephone or by email. We have a re-delivery charge for these orders.
Where can I leave special instructions?
If you have additional information about your flower delivery, such as a second telephone number or an alternative address, please inform us by calling 202.338.1146 and we will include the information with your order.
When will the order be delivered and at what time?
We will deliver the flowers during normal opening hours unless you have selected the same day delivery option. This will also depend on the time your order has been submitted. If your flowers must be delivered to the recipient at a set time, please call us at 202.338.1146. Our florists will do their utmost to deliver the flowers at the time indicated.
How do I cancel an order?
If you have to cancel your order due to unforeseen circumstances, please telephone us at 202.338.1146 – please have your order reference number in hand.
How do I change an order?
If you have to change the delivery details of an order, please inform us at 202.338.1146 quoting your order number. Any changes must be notified before the date of delivery; otherwise, the florist may have already delivered the flowers.
How do I know that nosegayflowers.com has received my order?
Nosegay has registered your order as soon as you receive our order confirmation with the personal reference number. Please make sure that you have your order number available for any subsequent questions regarding your order.
How do I know whether my order has been delivered?
Nosegay guarantees delivery of every order on the date requested during normal opening times of our local florists. If for whatever reason, it was not possible to deliver the order, our customer service will contact you as soon as the florist has informed us of an inability to deliver your floral arrangement. In the absence of any telephone call or email from us, you can be assured that the flowers have been delivered with the high standard of freshness and quality which distinguishes Nosegay. If you believe that the order has not arrived, please contact us at 202.338.1146 giving your order number and the reasons why you believe that the order has not been delivered.
What methods of payment do you accept?
At the moment, Nosegay accepts Visa cards, MasterCard, American Express and Discover. All the order information is checked and may be subject to a request for further information. In this case, the order may be suspended.
How long do the flowers last? How do I take care of them?
To keep your flowers fresh and prevent them from wilting too quickly, change the water or add fresh water every day. If possible, cut the ends of the flowers again while holding them in water. You may also add a sachet of floral preservatives to maximize their freshness and length of life. Place flowers in a moderate temperature environment and do not expose them to direct sunlight. This special care should allow your flowers to last for approximately five days.
When can I obtain personal advice?
Our business hours are as follows: from Monday to Friday 9:00 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m. You may contact us at 202.338.1146. Our customer service will advise you during our business hours as given above and will answer all your questions.
What information is necessary for a floral arrangement delivery to a hotel?
Please provide the following information: full name and address of the hotel – the telephone number of the hotel (if known) – the room number (if known) – the tour operator (if known), and of course, please state the full name of the recipient.
What information is necessary for delivery to a hospital?
Please provide the following information: full name and address of the hospital - the telephone number of the hospital (if known) – name and/or number of the ward or hospital department – maiden name of the recipient if the order is to the maternity department, and of course, please state the full name of the recipient. Please note that most hospitals do not allow flowers in intensive care units. If this is the case, we will inform you and the florist will remain in close contact with the hospital staff so that the flowers can be given to the patient as soon as she/he is allowed to receive them.
What guarantee of quality is given by Nosegay?
Our reputation depends entirely on the level of quality provided by all the members of our florist network. This is why our organization only accepts those florists who fulfill our demanding selection criteria (such as an excellent reputation of the florist’s shop and staff, the variety and the quality of the stock).